Winter Season - An Dining Front of House Manager

Start Date: 13 November 2024

The duties of the Front of House Manager will include but not be limited to:

• Monitor the effectiveness of existing operating policies and procedures and recommending changes to improve team performance.
• Provide the front of house team with the skills and knowledge required to deliver excellent service to international/domestic guests through the preparation and delivering of effective training sessions.
• Ensure the effective operation of the front of house team by monitoring individual performance, acknowledging achievements, disciplining and recommending improvements.
• Ensure appropriate planning of staff roster inline with operating reports (number of reservations etc.)
• Ensure an effective knowledge of Restaurant operations is maintained by updating operation logs, procedures and memos, transferring all necessary information from shift to shift and conducting team briefings, meetings and training sessions.
• Resolve any guest complaints when necessary and consult with the Food and Beverage Manager regarding resolutions including service recovery.
• Management of emails and the delegation of tasks to Restaurant Supervisors and Staff.
• Ensure inventory of supplies is kept at efficient levels and wastage is minimised.
• Work closely with the Head Chef and Beverage Operations Manager to ensure smooth services for all guests.
• Ensure reservations, POS and website are in accurate order and up to date.
• Ensure the front of house work area is clean and clear of hazards and adhering to all health, safety and sanitation requirements.
• Complete as necessary incident reporting on all major issues or occupational health and safety matters, major guest complaints/issues and significant damage or breakages.

• Experience of a restaurant management role at hotel restaurant for a minimum of 2 years.
• Business level Japanese and English language ability to professionally and courteously respond to a culturally diverse range of customers.
• Ability and experience of leading, managing and motivating a multi-cultural team of seasonal and year-round staff.
• Superior customer service skills.
• Sound working knowledge of wine, bar and barista areas along with restaurant floor service.
• Ability to handle difficult queries and customers in a calm and positive manner.
• Able to prioritise and organise work independently to meet deadlines.
• Able to up-sell the Restaurant items.
• Strong computer operating skills - Microsoft Office Suite

Pay Rate

• ¥2,500 - ¥3,000 per hour.
• 25% overtime allowance for hours worked above prescribed working hours for the month.
• 25% late night allowance for work between 10pm and 5am.

Employment Period

• 13 Nov 2024 - 31 Mar 2025.
• Fully paid training at the start of the season.
  

Hours

• Generally 5 days per week, around 40 hours per week.
  
• Hours will vary through the season depending on business levels with less hours at the start and end of the season (more riding time!) and occasional overtime work during peak periods

Free Meals

• Free meal and coffee provided while on shift.

Lift Passes

• Your own Free Grand Hirafu season pass with an option of upgrading to All Mountain at an additional cost.
• If you do not need a pass, you will be offered a bonus payment of ¥45,000.

Subsidised Accommodation and Staff Shuttle

• Subsidised staff accommodation available in Hirafu starting from ¥5,000 per month quad share, ¥15,000 twin share (or double for couples) with all utilities and WiFi included.
• Free Staff shuttle available to Kutchan Town for shopping.

Free Ski & Snowboard Lessons

• Great for first-timers and beginners - free ski/snowboard group lessons with GoSnow (dependent on availability.)

Discounts on HTM's services

• Discounts on stays, restaurants, rentals, massages and more with HTM operated businesses.

Future opportunities in Niseko with the company

• For the best performing seasonal staff, we will want you back and can potentially sponsor a working visa for future seasons (provided you meet the sponsorship criteria). Full-time career options are also available.

Please click here if clicking above does not reveal the Application Form.